Privacy Policy
Information We Collect
Personal Information: When you make a reservation, sign up for our loyalty programme, or use our services, we may collect personal information such as your name, contact details, payment information, and preferences.
Usage Information: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and access times. This information helps us improve our website and tailor our services to better suit your needs.
How We Use Your Information
Providing Services: We use your personal information to fulfil your reservations, provide requested services, and communicate with you about your stay.
Improving Services: We may use aggregated data to analyse trends, improve our services, and enhance the guest experience.
Marketing Communications: With your consent, we may send you promotional offers, newsletters, and other marketing communications. You can opt out of these communications at any time.
Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.
Data Sharing and Disclosure
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services to you.
Legal Requirements: We may disclose your information in response to lawful requests by public authorities, such as court orders or government agencies, to comply with legal obligations.
Data Security
We employ reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
Opt-Out: You have the right to opt out of receiving marketing communications from us. You can do so by following the instructions provided in the communication or by contacting us directly.
Access and Update: You may request access to or update your personal information by contacting us. We will make reasonable efforts to accommodate your request, subject to verification of your identity.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information from our systems.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.
